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RETURN POLICY & INSTRUCTIONS

Step one: Process your EASY RETURN
We made it easy for our customers to return a package to us.
We included a prepaid Smart Label in the original shipment box
Use it if you need to return your order.
Log in to your account using your email address and password or your order number.
Check the box next to the item(s) you’re returning. Then select “Return checked items” button.
Print the return confirmation page

Step two: Prepare your return packaging
Product must be returned in the original gift box/packaging
After printing the return confirmation page, include it inside your return packaging.
This document contains the confirmation number and the order number.
We are using this document to track your return to our warehouse.
If we don’t have that information, we cannot process your refund.
Please make sure to include the return confirmation page inside your return packaging.

Step three: Shipping box
Make sure to remove old shipping label from outside of the box.
Add the item(s) you’re returning and the return confirmation inside the box.
Seal the box and attach the prepaid Smart Label on the top of the box.

Step four:
Drop the box at your nearest Post Office.

Returns FAQ

What if the packaging I received is damaged?
Please take picture before opening the package and send them to Support@MplusJclothong.com

What if I don’t have a printer?
Please send us asap a return request with clear explanations to Support@MplusJclothong.com and we will send you the Return confirmation document by regular mail

HAVE A QUESTION? WE HAVE ANSWERS!

We promise 100% satisfaction. If you don’t absolutely love it, we’ll take it back! We are committed to helping others and could not do that without your purchases.


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